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Desktop Support Team Lead

Req ID :
417212BR
Job Code/Title :
E1055:Computer Sys Analyst Sr Stf
Job Description :
This Enterprise Business Services (EBS) position will be a part of the Business Area (BA) End User Services (EUS) organization. Successful candidate will lead a team of IT technical resources responsible for delivering front-line desktop end user support in Stratford, CT and surrounding locations.

This position will be located in Stratford, CT. This is not a telecommuting position.

Basic Qualifications
-Demonstrated commitment to outstanding customer service
-Experience with IT Service Management/Configuration Management, including incident management and change management
-Demonstrated effective organizational and team building skills
-Excellent business acumen, interpersonal and teaming skills
-Proven ability to identify, build and maintain strong working relationships with key stakeholders at all levels of the enterprise
-Ability to apply planning and problem solving techniques
-Experience troubleshooting and performing Root Cause Analysis for complex service/system issues
-Proven time management and organizational skills with attention to detail in all situations
-High level of technical acumen with a wide variety of IT operating systems, tools and technologies illustrated through previous work experience
-Experience supporting Windows and iOS technology

Desired skills
-Experience supporting the RMS Line of Business
-Experience working in a virtual environment / with a geographically dispersed team
-Experience managing contract labor
-Proven ability to train, lead and support successful technical teams
-Ability to work across organizational boundaries
-Project Management experience

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Location(s): Stratford Connecticut
Security Clearance :
None
Business Unit :
ESS2100 ENTERPRISE BUSINESS SERVICES
Job Class :
Information Technology
Job Category :
Experienced Professional
City :
Stratford
State :
CT
Virtual :
No
Relocation Available :
No
Work Schedule :
FLEX9x80A-Friday off in 2nd week w/flex hrs/day
Req Type :
Full-Time
Shift :
First
Additional Posting Locations :
Stratford