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System Integration Business Analyst

Req ID :
Job Code/Title :
E2112:Sys Integ Bsns Analyst
Job Description :
As a member of the AeroIT Desktop Services organization: Assist desktop support teams in root cause analysis of client-related problems, lead small, technical teams in resolving deployment clean-up efforts, e.g. work with Applications, break/fix teams, SMEs and end users to remediate Office 365 and Windows 10 incompatibilities that are preventing software upgrades, assist in the planning, development, testing and execution of desktop/client innovation and process improvements, e.g. VDI, vending machines, various pilots, lite provisioning, reporting dashboards, leveraging RFID technology in asset management, etc..

Represent Aero IBPI as the interface to the LMSD; ensure SOI and KMRs are accurate, provide requirements and feedback on Support.Global and other tools, assist all teams in implementation of Service Now and other initiatives. Represent Aero client/desktop services on various Enterprise change boards, i.e. eORB, aORB, Unified Communications Council (UCC), etc.

Help generate metrics reporting with Remedy and Service Central to identify trends and solutions for aging and top incidents.

Using metrics to provide visibility into end user issues, resolution times, staffing issues, technology trends, while working to improve the end user experience.

Develop expertise in SharePoint, Maximo, Service Central and other key systems and assist with the interface requirements of data between the systems (i.e., Maximo data integrated with Service Central).

Partner with the Enterprise and Aero teams to develop and lead desktop communications campaigns and communicate daily with end users.

Document desktop-related policies and procedures, including standard operating procedures, business rules, assisting in maintaining Aero Codes and developing training material.

Basic Qualifications
•Customer service experience in one of the following
environments: helpdesk and customer retention

•Experience using innovative technical skills to solve

•Experience working with customers

•Experience finding solutions within the Windows Desktop

Desired skills
Organized, enthusiastic, willingness to challenge themselves and to learn and grow responsibilities; a can-do attitude with a strong desire to learn about the Windows desktop environment and apply that knowledge and skill to solving problems.

Must have the ability to work professionally and effectively with computer users and subject matter experts; must be able to think creatively and develop effective communications and process documentation. Willingness to learn and promote a culture of accountability.

Ability to learn new systems.

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Location(s): Marietta Georgia
Security Clearance :
Business Unit :
Job Class :
Information Technology
Job Category :
Experienced Professional
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Virtual :
Relocation Available :
Work Schedule :
FLEX9x80A-Friday off in 2nd week w/flex hrs/day
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