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Cyber Intel Analyst Sr - Customer Support

Req ID :
Job Code/Title :
E2553:Cyber Intel Analyst Sr
Job Description :
Intake/Customer Support specialist will join a multi-disciplinary team of subject matter experts at the DoD Cyber Crime Center (DC3) Defense Computer Forensics Laboratory (DCFL), which performs Digital and Multimedia (D/MM) forensic examinations, device repair, data extraction, and expert testimony for the DoD.

• Thoroughly review incoming requests for digital forensic services requests for completeness to enable digital forensics examinations
• Work with customers from DoD law enforcement and legal communities, internal subject matter experts, and government leadership to resolve any questions or issues regarding incoming requests for service, existing digital forensics exams, or requests for information
• Serve as liaison between military and DoD LE/CI customers and organization: Respond to questions from customers that may be technical in nature and related to digital forensics, establish lines of communication, and represent the voice of the customer
• Maintain close communication with military and DoD LE/CI customers via phone, email, and in-person meetings
• Present technical and nontechnical information to a variety of audiences, including senior leadership
• Track action items and maintain documentation as necessary
• Utilize subject matter experts as knowledge resources, and escalate issues to leadership when necessary
• Maintain strict adherence to policies and procedures
• Work with systems engineers and software developers to assist in creation or enhancement of customer-focused products
• Work with lab leadership to innovate solutions to improve customer service
• Track metrics and analyze trends
• Assist in development information products for dissemination to customers by creating content

Basic Qualifications
• Familiar with DoD and US military law enforcement/counterintelligence (LE/CI) organizations and their processes
• Familiar with ASCLD/LAB requirements
• Demonstrated ability to provide quality customer support via phone, email, and in person
• At least a basic understanding of digital forensics concepts, methodology, tools, and technology, including for mobile devices and network intrusions
• Must be able to balance frequently-changing priorities
• Must be able to work well in both fast and slow paced environments
• Should be proactive and self-driven; Must be able to work well with a team to accomplish a common mission, yet able to work independently
• Must be able to work closely with a variety of organizational mission areas, including (but not limited to) digital forensics examiners, systems engineers, software developers, quality assurance, project managers, and attorney advisors
• Must be proficient in Microsoft Office, especially PowerPoint

• Must possess at least a Bachelor’s degree in a related field, (can include Business, Social Sciences)

Desired skills
Recommended Certifications:
• Introduction to Networks and Computer Hardware (INCH), Computer Incident Responders Course (CIRC), Windows Forensic Examinations – EnCase (WFE)
• Certified Computer Examiner (CCE), EnCase Certified Examiner (EnCE), Certified Forensic Computer Examiner (CFCE), or other digital forensics certification
• Cellebrite Mobile Forensics Fundamentals (CMFF), Cellebrite Certified Operator (CCO), Cellebrite Certified Physical Analyst (CCPA), or other mobile device forensics certification

• 1 year in digital forensics
• 5+ years of experience providing customer service

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Location(s): Linthicum Maryland
Security Clearance :
Top Secret
Business Unit :
Program :
Job Class :
Information Technology
Job Category :
Experienced Professional
City :
State :
Virtual :
Relocation Available :
Work Schedule :
TEMPO: 5X8 - 5 days/wk 8 hrs/day (Flex & Rigid)
Req Type :
Task Order/IDIQ
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