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Technical Service Representative

Req ID :
Job Code/Title :
E1722:Sys Engr-Field Tech Support
Job Description :
Customer Service Tech is responsible for installation, maintenance, alteration, technical support and order entry by performing the following duties.Performs installation of LifePort products in various model/make airframes in accordance with LifePort data and FAA approved practices to include but not limited to, sheet metal, mechanical assembly, electrical wiring, logbook entry, Flight Manual updates and weight & balance calculations.Provides training on the use of LifePort equipment, provided manuals, servicing, removal & installation.Talks with customers by phone or in person and receives orders.Creates Article Support Package to go out with system shipments.Solicits sale of new or additional services.Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.Completes sales order entry for customer service department orders.Enters and issues RMA numbers for customer returns. Supports continuous improvement processes.Demonstrates measurable commitment to achieving organization quality goals and objectives.Demonstrates commitment to achieving safety & health, ESH, goals and objectives, and compliance with all applicable policies and procedures.Performs other related duties as assigned by supervisor.

Basic Qualifications
4+ years of aerospace experience.
FAA Airframe or Airframe/Powerplant license welcomed but not required.
Must be able to travel internationally when required.

Desired skills

As a leading technology innovation company, Lockheed Martin’s vast team works with partners around the world to bring proven performance to our customers’ toughest challenges. Lockheed Martin has employees based in many states throughout the U.S., and Internationally, with business locations in many nations and territories.

Join us at Lockheed Martin, where we’re engineering a better tomorrow.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job Location(s): Woodland Washington
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Experienced Professional
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TEMPO: 9X80A - Standard Fri to Fri (Flex & Rigid)
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